Company: LevelUp (Fictional Drone Delivery Service).

Audience: LevelUp’s Customer Service Team Leads who will spearhead a company-wide initiative for a scaled performance appraisal process. 

Business Problem: Rapid growth has left LevelUp without structured performance reviews, limiting employee development insights and a scaled process for their growing needs. 

Solution: This training equips Customer Service Team Leads to adopt a 360-degree feedback process and foster a feedback-driven culture. The content is chunked into digestible steps and brought to life through a scenario-based walkthrough, helping leads navigate changing roles within the process. With a focus on real-world application and adaptability, the goal is to achieve a 90% completion rate within six months and improve clarity in performance assessments.

Process: To scale performance review processes at LevelUp, a needs analysis with SMEs identified gaps and learning goals. HR partnered with a third-party expert to conduct and compile 360-Degree feedback. Team leads received an initial briefing on the process and timeline. A detailed design document and storyboard guided scaffolded course development, incorporating scenarios, interactivity, visuals, and assessments, comprising knowledge checks and a final scenario-based quiz with a passing score of 80% aligned with Kirkpatrick's Level 2 model. Post-implementation, effectiveness will be evaluated using Kirkpatrick’s level 3 model, through management interviews conducted six months later to assess impact.

Audience: Homeowners and renters, primarily in suburban or urban areas, with little to no knowledge of smoke detector operation, maintenance, or fire code compliance.

Business Problem: Insufficient knowledge of smoke detector placement, testing, and maintenance leads to non-functional detectors in emergencies, increasing fire risks. 

Solution: This training uses a branching scenario to immerse learners in real-time decision-making around smoke detector maintenance and response. Based on their choices, learners experience different outcomes, reinforcing correct actions and troubleshooting steps. The interactive design prepares them to confidently respond to smoke detector signals, perform routine maintenance, and resolve common issues - ensuring safety and optimal functionality in real-world situations.

Process: Fire department personnel were consulted to identify the most common smoke detector issues, ensuring the training addresses practical challenges and enhances safety awareness.
A comprehensive design document and storyboard were created to guide course development, incorporating branching scenarios, interactivity, visuals, and a knowledge check (Kirkpatrick Level 2) to ensure learners can effectively apply the learning objectives.

Company: The Branding Iron Head Steakhouse (Fictional).

Audience: The waitstaff of the steakhouse who excel in customer service, as well as wine and food pairings.

Business Problem: Waitstaff lack whiskey knowledge and pairing expertise, leading to limited customer engagement, weaker connections, and fewer repeat visits. A whiskey tasting event will enhance the experience, strengthen brand loyalty, and encourage repeat customers.

Solution: To elevate the dining experience, steakhouse management launched an immersive training course that equips waitstaff with foundational whiskey knowledge. The training chunks key content - from identifying whiskey characteristics to visually guiding a tasting, and finally to pairing selections with menu items. Through this step-by-step walkthrough, staff gain confidence and accuracy, aiming to guide tastings and suggest pairings correctly at least 75% of the time - boosting customer satisfaction and elevating the overall service experience.

Process: A systematic approach guided the eLearning course development for The Branding Iron Head. It began with a needs analysis with SMEs to identify gaps and set learning goals. A detailed design document outlined the course structure, which was then developed into engaging, interactive content with real-life examples. Assessments at the end of the module were designed to be Kirkpatrick's level 2 standards. The intention for Kirkpatrick's level 3 assessment will be with stakeholder interviews conducted three months later to measure impact.

Audience: Outdoor enthusiasts, hikers, adventure guides, and outdoor workers who want to learn how to prevent, identify, and respond to bites and stings in the wild, ensuring safety and confidence in nature.

Business Problem: Recreational hikers, and adventure seekers, are at risk of encountering dangerous bites and stings during outdoor activities, and many lack the knowledge and skills to effectively prevent, identify, and treat these incidents, leading to potential health risks, injuries, and costly medical emergencies.

Solution: This training combines real-life scenarios, actual images of insects and bites, and step-by-step first aid demonstrations to build awareness and responsiveness in outdoor emergencies. To increase engagement and retention, it leverages gamification—challenging learners to apply their knowledge and practice decision-making in simulated situations. The program equips participants to recognize risks, respond swiftly, and apply the correct treatment, ultimately reducing medical emergencies and improving safety in the wild.

Process: A structured approach guided the eLearning course development with extensive research and interviewing wilderness survival experts (SMEs) to identify gaps and set learning goals. A detailed design document outlined the course structure, with scenarios, visuals, and interactive exercises that engage learners and simulate real-life situations. Sorting interactions and a gamified assessment at the end of the module was designed adhering to Kirkpatrick Level 2 Assessments to engage the learner and provide retention of key knowledge and skills. Follow-up surveys sent out 2 months later evaluating on the job for park rangers and outdoor recreation coops as per Level 3 Kirkpatrick Assessments.

Audience: This course is designed for individuals and small-scale practitioners: home gardeners, community volunteers, urban dwellers, and sustainability enthusiasts who want to transform their organic kitchen and yard waste into nutrient-rich compost. It’s ideal for anyone eager to reduce waste, contribute to healthier soil, and support regenerative ecosystem practices.

Business Problem: Many households and communities struggle to manage organic waste sustainably. With rising greenhouse gas emissions and overflowing landfills, improper waste disposal presents both environmental and operational challenges. Traditional waste systems often lack accessible composting solutions, leading to nutrient loss, increased disposal costs, and environmental harm.

Solution: This iSpring course offers a highly interactive, hands-on learning experience, where learners apply composting knowledge through branching scenarios, drag-and-drop activities, and quizzes. Rather than theory alone, learners practice real-world decision-making, from setup to troubleshooting to application of finished compost, enhancing retention and enabling immediate action.

Process: A structured approach guided the e-Learning course development with extensive research and gleaning information from composting experts (SMEs) to identify gaps and set learning goals. The course was structured,to have the learner make decisions about compost sorting and setup with instant feedback, and use drag-and-drop tasks to reinforce correct composting choices. Adhering to Kirkpatrick Levels 2, the learner was then required to take a final quiz focused on application. Follow-up surveys sent out 2 months later evaluating composting endeavors taken in the learners' household and community.